Your account, your choice
Delete your Locaylo account
You can request deletion of your account and associated personal data, even if you no longer have the app.
If you can sign in
In the Locaylo app, open Profile → Delete account. Read the confirmation, enter your password and submit the request. The app will show a reference number and sign you out.
If you cannot use the app
Email us with the subject Locaylo account deletion request. Tell us the email address used for your Locaylo account. If you no longer have access to it, say so in your message so we can arrange an appropriate ownership check.
Email privacy@locaylo.comThis route is available to customers and professionals. You do not need to reinstall the app or sign in.
What happens next
We may need to verify that the account is yours before acting on an email request. An in-app request for an account without booking or professional activity may complete immediately. Other requests may first disable the account while relevant records are reviewed.
We delete account data that we are not required or otherwise permitted to retain. Some booking, payment, tax, safety or dispute records may need to be kept for a justified period. We will explain any limits that apply to your request; sending an email does not itself instantly erase those records.
We will respond to a data-protection erasure request without undue delay and normally within one month. If we retain some records, we will explain what remains and why. A notice that a review is continuing is not confirmation that every linked record has been erased.
Do not send your password, payment-card details or identity documents by email. For questions about a request, contact privacy@locaylo.com.