Help and support

Choose the right place for your question. You do not need to sign in to email us.

Bookings, accounts and app help

For booking, payment, account-access or technical questions. Include a brief description and any relevant booking or support reference, if you have one.

Email support

In the app: Profile → Help and support → Contact support lets you send a private request and read replies.

Privacy and account deletion

For privacy questions, data-protection complaints or requests about your personal information.

Email privacy team

Need to remove your account? See how to request account deletion, with or without the app.

Report a safety concern

In the app, open the relevant profile, booking, message, review or gallery item and choose Report a concern. This gives the review team the context needed to assess it.

Cannot access the app? Email support@locaylo.com. Locaylo is not an emergency service. If someone is in immediate danger, contact emergency services.

Please do not email passwords, payment-card details or identity documents. We may need to verify account ownership before discussing private information or acting on a request.